POLICIES

• • Rooms are available for occupation from 14h00 (2pm) on the day of arrival, should you not be able to check-in at this time, please contact us to arrange a late-arrival check in.

  • Rooms must be vacated and keys returned by 10:30am on day of departure.

• The nightly accommodation includes a daily service of the rooms and change of linen and towels on the discretion of management.

• Keys will be provided for the rooms and are to be returned in line with the departure terms as above. For any keys not returned, there will be a R800.00 charge.

• Rates are per night, per person.

DEPOSITS / PAYMENTS

• Your booking is only confirmed when Silver Fig (PTY) LTD, emails confirmation of booking following the receipt of the booking fee. When booking is made, 50% of the total booking fee is required within 48 hours of making the reservation in order to confirm the reservation. The balance (if any), of the booking fee is to be paid either upon arrival or before if preferred.

• Silver Fig (PTY) LTD, accepts EFT payments. Banking details are listed below. Credit Card facilities are available at the Guest House.

BANK DETAILS

Bank:  FNB

Branch:  Olympus Branch

Branch code:  258155

CANCELLATION

• Notice period of 7 days or less, no show, or early departure – 100% of the booking cost is non-refundable. 8 – 14 days – 75% of the booking value is non-refundable, 32 days or more 10% of the total booking is non-refundable to cover admin & bank charges. Block bookings carry a 50% non-refundable cost, due to turning other guest/s away. We strongly urge our guest/s to make use of holiday insurance.

TERMS AND CONDITIONS

• All bookings accepted by Silver Fig (PTY) LTD are subject to these terms and conditions that are deemed to be accepted in full by the Guest. Booking fee paid also indicates acceptance of these terms and conditions.

• Guest/s are responsible for their own belongings & valuables. We will not be held responsible for any personal injury, loss or damage to person/s or personal effects whatsoever (whether direct, indirect or consequential), arising at the rooms, communal areas or grounds. No smoking is permitted in any of the rooms, designated smoking areas are assigned. In the event guest/s, smokes in a room we will add an extra nights accommodation cost, in order to ventilate the room.

• Person responsible for any group bookings and take full responsibility for the whole group in terms of the payments, as well as ensuring all guest/s are familiar with the terms & conditions. Keys not returned will be for the guest/s account. Group booker to ensure the following: Names of all guests, telephone numbers.

• Reservation requests followed by a quotation cannot be guaranteed. Please re-confirm availability if quotation is accepted before making any payments

• We are a pet friendly establishment, we implore our guest/s to treat our resident animals with kindness. We offer beautiful walks, enquire at reception. Guest/s to clean up after their pets. Pets stay FREE!

• Enquires made by a guest/s followed by a quotation does not guarantee a reservation. Please confirm availability prior to making a deposit of the quotation is older than 48 hours. All guest/s are responsible to ensure all reservations are in order prior to arrival.

• Please download, print our Terms and Conditions (found here). Must be signed and returned to us by the guest